Return label

If the product does not comply with our return policy, you are entitled to return it. The item will be available for collection for 14 days. Alternatively, we will also return the item. In this case, we will only charge the shipping costs and not the labor costs.

Europe – Standard Shipping

Germany, Austria, France, Italy, Belgium, Luxembourg, Poland, Czech Republic, Portugal, Finland, Denmark
Free shipping from €24 / €3.99 below €24
Delivery time: Germany 1–2 days, other countries 2–3 days

Europe – Extended Countries

Spain and the Netherlands
Free shipping from €24 / €3.99 below €24 – Delivery time: 2–4 days

Sweden
Free shipping from 264 SEK / €3.99 below 264 SEK – Delivery time: 2–4 days

Croatia
Free shipping from 180 HRK / €3.99 below 180 HRK – Delivery time: 2–4 days

Ireland
€9.99 shipping cost – Delivery time: 2–8 business days

Europe – Special Zone

Switzerland
€24.99 shipping cost / minimum order value €35
Delivery time: 2–4 days

International

USA
Free shipping from $24 / $3.99 below $24 – Delivery time: 4–7 days

Cyprus
€22 Express International – Delivery time: 1–4 business days

Right of Withdrawal

The right of withdrawal is 30 days. Within this period, the order can be returned without providing any reason. We provide a free return label for returns within Germany. A handling fee of €2 will be charged for the return process.

For the return shipment, please fill out our return form so we can easily identify the return.

Click here for the return form.

The item must be returned in a resalable condition and, if necessary, cleaned (this includes warranty cases under "Mask fits or money back").