Check if the valve at the chin is lying flat or has jammed. Never pull on the valve's nub! If the valve is lying flat, it means either the mask doesn't fit or it's the way you're snorkeling. Generally, it's normal for water to flow in when you dive. This is due to the pressure difference between the environment and the mask being unbalanced. If you're just swimming on the water's surface and water gets in, it's because of your head's angle. Ensure that the snorkel is vertical to the water's surface. Always look forward while snorkeling. If your head is held too close to your chest, the snorkel tip is too close to the water's surface, which allows water to enter.

These are replacement valves, earplugs, and a mount for an action cam, e.g., GoPro. The valves are not consumable items and never need to be replaced. They are provided for replacement in case you lose one.

Each snorkeling mask comes with its own size chart. Please use this as a guide. We do not take measurements. If you have a narrow face and are not on the borderline between two sizes, use our specifications as a guide. Because the sizes always differ in height, not in width.

All information about returns can be found here.

https://khroom-sport.com/pages/ruckgabe

Of course, we offer spare parts so you can enjoy your snorkeling equipment for as long as possible. Click HERE to visit the shop page.

See how to remove the cap on the chin of the Seaview Y HERE.

A whistling sound may occur when using the mask on land. This happens because there is no water pressure on the valves, causing them to flutter. The noise is nothing to worry about, and the mask is in perfect condition.

The Seaview Pro is our latest model. It has a wider design compared to the others. It features an extra-large snorkel, an ultra-comfortable silicone frame, and directs exhaled air beyond the snorkel.

The Seaview Y and X have a slimmer fit. The Seaview Y is the successor to the Seaview X, with a more comfortable silicone frame and an improved airflow system. In both masks, the exhaled air is directed out near the ears.

As soon as you dive and the entire snorkel is underwater, breathing is no longer possible. While diving, you must hold your breath.

For children, we offer several options. For the very young (approx. 3–5 years or 80–110 cm in height), we recommend the Seaview Y in size XS. The next step up is the Seaview Kids in shark/unicorn design, suitable for children from around 3 to 10 years.

After that, the next size range includes the Seaview Y or Seaview X in S/M, suitable for children from approximately 130 cm in height.

No, we do not offer the soft case separately. Our snorkel masks are produced in the factory either with a mesh bag or with a soft case and receive a different SKU accordingly. Therefore, we do not have individual cases in stock.